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How to request account deletion
If you can access your account, use the Delete Account option in the app. If you cannot access the app or already uninstalled it, submit your request by email.
Data management
Delete your Khulasah account and associated data
Khulasah users can request account deletion from inside the app or by email if they cannot access the app.
2
Delete from inside the app
Open Khulasah
Sign in to the account you want to delete, then go to Settings.
Choose Delete Account
From the account section, choose Delete Account and follow the in-app confirmation.
Confirm the request
After confirmation, we will begin processing deletion of the account and associated data.
3
Delete by email
You can request account deletion by emailing info@yastech.com.sa.
- Send the request from the email address linked to your Khulasah account where possible.
- Use this subject line: Khulasah Account Deletion Request.
- Include the app name Khulasah and the email address registered to the account.
- Do not send files or extra data that is not needed for the request.
4
Data deleted
When an account deletion request is accepted, we delete or anonymize data linked to the user account, which usually includes:
- Account profile data such as name, email address, account identifier, and profile photo if provided.
- PDF files uploaded by the user, file metadata, and extracted text.
- Summaries, review questions, answers, and saved result history in the account.
- Settings and preferences linked to the account in the app.
5
Data we may retain
We may retain limited data only where we have a legitimate reason or legal obligation, while restricting its use and protecting it.
- Limited data we must keep for legal compliance, rights protection, fraud prevention, or dispute handling.
- Necessary security and diagnostic logs, restricted to the legitimate purpose only.
- Temporary backup copies until the backup cycle expires, not used for normal operational purposes.
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Request timeline
We will review the request, verify account ownership, and process account deletion within a reasonable period, usually no more than 30 days unless a legal requirement or legitimate reason requires more time. We will send confirmation after processing is complete.